Outlook 365 is a highly efficient application that works on a synchronization basis. Any changes that it makes get stored in the OST file. These changes are synchronized with the mailbox server. Users find their Outlook 365 stuck at updating inbox when Send/Receive errors hinder Outlook from synchronizing your inbox folder.
These Send/Receive errors prominently occur because of a corrupt Outlook profile, defective add-ins, faulty email settings, or an antivirus blocking the app’s working. However, depending on these very causes, there are several solutions you can use to fix this problem. Let’s explore the various troubleshooting methods you can follow in detail.
Troubleshoot Outlook 365 Stuck at Updating Inbox
Before progressing to the more cause-oriented fixes, you should check your network connection. You should have a good internet connection with which you can easily sign in to your Office 365 account. Once you have a stable internet connection, carry out the fixes below.
Inspect email credentials and account configuration
Wrong email account configuration makes Outlook inbox not updating. So, it is best to examine the credentials as well as the account setting.
- Head to ‘File’ in Outlook.
- Then pick ‘Account Settings.’
- Hit this option one more time.
- Choose your email account and press ‘Change.’
- Next, tap ‘More Settings.’
- See if the email account configuration is accurate.
Turn off and on Outlook cache mode
When you find Outlook not updating, you can try modifying the Outlook cache mode. Turn it off and then back on.
- Go to ‘File’ in Outlook.
- Now choose ‘Account Settings’ followed by ‘Account Settings.’
- Choose the account and tap ‘Change.’
- Now, uncheck the ‘Use Cache Mode.’
- Enable it after unchecking it.
- Now you won’t find this issue troubling you.
Disable your antivirus
Outlook almost always comes into conflict with the security program of a system. Not many people pay attention to using an antivirus program that poses no issues to Outlook. As a result, they face many issues when using the program. You must determine if your security program is hindering Outlook from carrying out actions like updating inboxes.
An easy way to do it is to disable the antivirus. After that, restart Outlook. If you find no problems, do not include Outlook processes and data files in the antivirus.
Repair Microsoft 365 installation
Running a repair of the MS 365 program can also help you to get rid of this issue. Here are the simple steps to stick to for repairing Microsoft 365.
- In Control Panel, tap ‘Programs and Features.’
- Once there, choose ‘Microsoft 365.’
- Then, on the command bar, tap ‘Change/Repair.’
- The wizard will start up.
- Select the kind of repair you want to carry out.
- The Quick Repair option is faster and can resolve the issue even in the absence of a data connection.
- But if it is not able to repair, you can choose the Online Repair option.
- Adhere to the steps in the wizard for the repair to start.
- Then wait for some time till the repair is in progress.
- After it completes, restart your PC.
Make a new Outlook profile
There is yet another route to resolve this problem. It is by creating a new profile and logging into your Office 365 account using it.
- Exit all applications on your system.
- Now, go to the Control Panel.
- Tap ‘Mail’ followed by ‘Show Profiles.’
- Now, click ‘Add.’
- Give the profile you have made a name and tap ‘OK.’
- Add your account by filling in your Office 365 credentials.
- Now, set up your email profile by adhering to the instructions of the setup wizard.
- Hereafter, Outlook will begin the synchronization process.
Final Words
Issues with the Outlook system, OST data file, or Outlook client lead to Outlook inbox not updating. Fortunately, there are many easy methods you can use to troubleshoot it. Use them, and if you encounter any hurdles, connect with an email technical support service.
Also Check:- How to Transfer Data from MBOX to Outlook
