How to invest in the right courier service for your business

courier service
courier service

If you run a small business, then you know that having a reliable courier services in Sydney can save you time and money. The right courier company can in fact be a key driver for growth to your business. It can also be a great way and means to helping you cover and deliver to clients across a much wider area too. It can also be a great way to do this in a somewhat low cost manner too as you won’t have the direct overheads of the machinery and infrastructure to run this. The other firm will be taking this leaving you without the cost; this can work wonders for your profit margins.

Unfortunately with so many courier companies and services available in the market it can be difficult to choose one from the other. You need to find the one that is best suited to you. You need to start shopping around to find one to fulfil your needs. That said, this can be both time-consuming and tiresome even at the best of times. It is key you do this though.

Assess the urgency of your delivery

As the saying goes, time is of the essence. Most courier companies offer various services that fulfil a predetermined time frame deadline such as overnight delivery, 2-3 day delivery, or a budget service. It is up to you to decide how quickly you need your parcel to be delivered. You need to make sure that the company you use offers the correct service to do so.

Does the firm have a tracking tool set up? if not, be weary

Whilst most courier companies offer online parcel tracking that can be accessed digitally, across the board the tracking services are not always of the same calibre as some do not carry detailed information on the tracking and only display the collection and delivery times. If you are shipping an important parcel then you no doubt want to keep a real-time tab on where your parcel is. Ideally, you want to find a courier service that gives you easy access to online tracking. It will be able to help show each step of the delivery process. You will be able to see when it is collected, checked into and then out of the terminal. You will then be able to see the moment that it is handed over.

Insurance – look over the small print, so important

It is more than likely that if you are going to make use of a courier service to send a parcel somewhere. This is more the case than you are sending something that is either urgent or valuable. If it is the latter then it is advisable to take out insurance. It is key to do this on your shipment.

This is as occasionally things go wrong and your parcel could be damaged or even lost! Having insurance will give you peace of mind. You will know that if something does happen in transit then you will be reimbursed. Be sure to read the fine print on the insurance offered. This is as some services will offer a standard premium. This is often based on an unrelated fixed value. It will make the premium either inflated or under-valued to adequately cover your parcel. Use a service that allows you to specify the value of the goods and adjust the premium payable accordingly.

Look at their returns policy

Returning merchandise to the store you purchased it from after shopping online can end up being an unexpected expense that you did not budget for. These days, courier companies often partner with retail stores to offer delivery and returns. The benefit of getting this as a package is you get access to a streamlined return process if the service is needed.

Overall, what you need to know

To summarise you need choose a quality courier who will get your goods to the customer in the time frame agreed and at a price that suits you. They need to offer a guaranteed service or your money back. You need to check out their insurance, appearance, vehicles, staff turnover, reputation, awards and also their friendliness and their willingness to do a good job for you. You should also have a good look at their current client base; have they worked for similar businesses? do they have some testimonials and case studies? all of this can help you no end. Take your time and you can be sure you’ll be fully taken care of.

 

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