How You Empower telecommunication with Microsoft Dynamics 365?

Microsoft Dynamics 365

Empower telecommunication business with Microsoft Dynamics Solutions and Cloud

Telecommunication companies must meet the pressing challenges that arise as a result of disconnected data, operations and systems. Siloed data and poor visibility into the business processes results in huge loss in terms of cost and productivity. To thrive in the complex business landscape, to meet the rising client demands and increasing competition, telecommunication companies must adopt advanced solutions like Microsoft Dynamics 365.

Microsoft Dynamics 365 helps you respond quickly to your customer demands, maximize profitability, meet compliance needs, improve customer satisfaction and provide advanced features. To take advantage of Microsoft Dynamics 365 for your business, you can get the support from experienced and reliable Microsoft Gold Certified Partners.

For your business in any of the Middle East, Asian or African countries, rely on the Microsoft Dynamics 365 Solution Partners in UAE, Saudi Arabia, Kuwait, Qatar, Oman, Bahrain, Kenya, Pakistan, and India.

Microsoft Dynamics 365 enable your business to achieve more

Microsoft Dynamics 365 is a powerful business suite that offers capabilities to manage the whole aspects of your business processes – you can empower your workforce, optimize telecommunication operations, efficiently manage your network with ease, improve customer experiences, and drive business growth and productivity.

Empower your company workforce

Dynamics 365 enables secure collaboration among employees using intelligent tools. In addition, it enables communication and collaboration with third party telecom vendors and partners, meaning that your employees, partners and vendors can chat, call, meet and collaborate in a single place, from anywhere, using any mobile device. All these are possible in a secure platform (Microsoft Teams) created for productivity and collaboration.

O2 UK, a British telecommunication service provider, invested in Microsoft 365 and Teams to achieve its communication goals and to cut back on unnecessary travel costs, save money and adopt an efficient way of working.

Simplify Operations

Simplify your telecommunication operations through automation and intelligent processes on a cloud. You can achieve operational excellence through access to Microsoft’s cloud capabilities. Increase interaction with customers using LinkedIn Sales Navigator, gain insights, understand their needs, and improve B2C and B2B sales. Simplify and enhance productivity via automation. Automation helps to automate day-to-day tasks, allowing your workforce to focus on other things that matter to your business.

Leading Dubai-based telecommunication provider, du, use Microsoft Relationship Sales that combines LinkedIn Sales Navigator and Dynamics 365 Sales to boost sales engagement and overall sales growth. The company now can reach new customers and foster existing relationships.

Microsoft Dynamics 365

Implement next-generation (5G) networks

Maximize profitability using Microsoft Azure edge compute, IOT, and 5G. You can leverage Azure multi-access edge compute to deliver instant solutions to meet the modern needs of enterprise customers. In addition, you can quickly implement and manage private 5G networks across global sites using Azure private 5G core. You can deploy a network on Microsoft hybrid cloud and use AI and automation capabilities to improve network efficiency, scalability and reliability.

Foster customer experiences

With Microsoft Dynamics 365, your customer service teams can deliver superior experiences using insights and AI (artificial intelligence). It unifies customer data in a single place, analyzes data and provides a comprehensive view of each customer. It enables service agents to personally interact with customers across their preferred channels, understanding their needs and requirements.

Leverage AI suggestions to connect customers with your important products or services. In addition, the solution offers self-service (chatbot) options where customers can interact directly to get their questions answered without having to wait to get response from customer service teams.

Vodafone uses Microsoft Azure cognitive services and chatbots to transform their customer care strategy. This enables them to deliver consistent help to customers.

Drive innovation and growth

Microsoft provide access to a range of cutting-edge solutions and Telco tools that accelerate innovation, productivity and growth. Securely manage your network using Azure edge-compute, turn your vision into reality using IOT telecommunication tools and solutions, deploy machine learning models using enterprise-grade machine learning capability, and more. Also, Microsoft provides an AI-enabled platform to develop IOT and other edge services.

Telstra, Australia’s leading telecommunication company, has adopted the Microsoft video analytics platform (Azure video analyzer) and Microsoft Rocket to create AI-based video solutions and apps.

You can take advantage of Microsoft Dynamics 365 solutions, Microsoft Azure Cloud services, Microsoft Power Platform, Microsoft 365, Intelligence, Machine Learning and other tools to achieve your strategic business goals.

You can achieve a lot with Dynamics 365 integration. Integration with Office 365 helps your teams to seamlessly manage work processes, improve communication and collaboration using Microsoft Teams. Integration with Power Platform helps you to automate repetitive tasks using Power Automate, create custom business apps using Power Apps, derive insights from data using Power BI and create chatbots using Power Virtual Agents.

Only an experienced Dynamics 365 partner can deploy a perfect cloud solution for your telecommunication business. Get expert guidance on Microsoft Dynamics 365, Microsoft 365, Microsoft Azure and other services from the leading Microsoft Dynamics Partners in Saudi Arabia, UAE, Kuwait, Qatar, Oman, Bahrain, Kenya, Pakistan, and India.


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