Six Key Benefits Of The Latest Version ITIL 4


ITIL is today an essential support pillar of any modern IT organization. ITIL aligns with the strategy and deliverables of the IT business. Updates to the ITIL framework:

ITIL v3: launched in 2011

ITIL 4: Launched in the first quarter of 2019 for the industrial revolution 4.

ITIL version 3 is involved in solving organizational challenges. It is based on IT processes for an organization as well as for individuals from the foundation, from the practitioner to the expert level.

ITIL version 4 is an updated framework. It has been updated taking into account new era technologies and the vision of IT companies.

With the release of ITIL 4 Foundation, let’s take a look at some of the most important benefits this new framework has to offer!

Benefits of ITIL 4

1. Flexible practices:

The ITIL v3 processes have moved to the practices in ITIL 4. The practices are an updated version of the processes in ITIL v3. The practices are more convenient and simpler, which also makes them flexible. This results in a holistic approach for organizations. The previous process-oriented approach is a major change in ITIL 4 that helps organizations adopt a more flexible environment. These are a set of organizational resources that help get the job done or perform and goal.

ITIL 4 includes 34 practices covered by:

General management (supplier, project, knowledge management, etc.)

Service management (Incident, problem, change management, etc.)

Technical management (deployment, infrastructure management, etc.)

2. Holistic approach:

A holistic approach to service management is essential in ITIL 4. The holistic approach is defined under four dimensions that add value to customers and stakeholders.

The four dimensions include:

  1. Organizations and People: An organization needs a culture that supports its goals and the right level of capacity and competence among its workforce. Each organizational hierarchy follows a vertical or horizontal structure. The hierarchy includes qualified staff at all levels. Each level of the hierarchy has its own competence as well as its roles and responsibilities. Leadership in the organizational setup takes care of the workforce to be delivered.
  2. Information and technology: technology is in the management of computer services and computer services. It ensures that the business is functioning properly for the management of IT services. Information management plays a role in customer value and monitors future demands.
  3. Partners and Suppliers: Partners and Suppliers are external to the organization and its staff. The service relationship and the strategy between the partner and the organization is a two-way communication as they have the same goals. The relationship with the supplier is not a two-way communication. The organization can easily move to other suppliers according to its preferences and contract. Both are essential to integration and service delivery.
  4. Value Streams and Processes: Value streams assist in the creation and delivery of products and services to customers. It aims for a minimum of waste and a maximum value from the entry processes to the exit processes.
  5. Adapts and aligns with new era technologies:

The ITIL 4 approach covers the technologies of the industrial revolution 4. Robotics, AI, nanotechnology, IoT, automation, quantum computing, biotechnology, etc. Due to digitalization, complexity has increased and ITIL 4 will be able to help organizations adapt to it. He has a sustainable approach for companies because he addresses the digital approach.

  1. Focus on practices for the organization as well as at the individual level:

ITIL 4 has seven guiding principles that are useful for IT professionals to adopt these ITIL guidelines in their own specific organizational environment.

Read Also: 7 Reasons To Register For The ITIL 4 Certification Training Bootcamp

The ITIL 4 Guiding Principles are recommended for an organization because they can help them adapt to the changing approach to IT departments using ITIL as a basis.

  1. Focus on value: helps to know how customers use services, focuses on staff value, improves initiative and customer experience.
  2. Start where you are: work with available resources and reuse those available. Improvement was always the scope.
  3. Progress iteratively with the feedback: Adopt an agile method to find out how the customer evaluates the end product and how we can add value as a service provider.
  4. Collaborate and promote visibility: transparency is important at every level. By working together, trust translates into better results.
  5. Think and work holistically: Adopt an end-to-end approach according to the 4 dimensions of ITIL 4.
  6. Keep it simple and practical: go back to the exit and verify that the steps involved are minimal and straightforward.
  7. Optimize and automate: Track automation to automate frequent tasks and make them efficient.

ITIL 4 focuses on automation, collaboration and simplicity. These reflect the principles of Lean, Agile and DevOps methodologies and should therefore be followed at every stage of service delivery.

  1. Increased customer satisfaction and business benefits:

The Service Value System (SVS) focuses on the business strategy that results in a mutually valued result. In this system, all the components and activities of an organization work together to enable the creation of value. As SVS has interfaces, it creates an ecosystem that helps create value for organizations, their customers and stakeholders.

Let’s see how SVS supports the value chain under six activities:


Engage: This involves the engagement of suppliers or partners for the provision of services.

Plan: Planning and estimating future resource availability and requirements.

Improve: Improve where needed as there is always scope for improving the existing user experience.

Design and transition: to decide how the product or services are to be constructed that are fit for purpose and use. How they are going to be delivered to the market. When designing, we need to keep in mind the information about the performance of the service.

Get Version: Ensures service components are available as and when needed. The inputs for this stage would be architectures or policies for the organization, vendor and partner engagement, and the requirements that we will get from the last stage of design and transition. All of these activities are interrelated.

Provide and Support: This activity ensures that services are provided in accordance with customer demands and expectations. (similar to service operations in ITIL 3) This ensures seamless delivery of products and services.

All of these activities included in SVS have interactions between them which help to have continuous feedback throughout the chain. There are 34 ITIL 4 practices that are used in SVC activities. The flexibility of the service value chain enables an organization to be effective when it comes to changing stakeholder requirements and expectations.

  1. CSI has improved:

The lowest block of the service value system is continuous service improvement. CSI essentially recalls the practices to be undertaken to change the need for the management of products and services. The CSI model has improved in ITIL 4, whose vision that continuous practice has never reached perfection, so there is always room for improvement. As the name suggests, the improvement process never stops, it is continuous.

Senior management is involved in creating the vision. The seven guiding principles are involved throughout the steps below involved in the CSI model. It is based on Agile, DevOps and lean methodologies.

Decide on the vision

Define the vision for the initiative. The future of the organization and its objectives.

What is the current state?

Assessment of current state using reports. How good is the service we are currently providing and what are the steps to get there?

Where do we want to be?

It is about evaluating and analyzing how we are going to achieve our vision. KPIs and CSFs help determine goals by setting business-based goals.

How to plan until the goal?

Detailed plan to achieve the goals set in the last step. The requirement is to check progress throughout the plan.

Take action

Follows agile methods that are delivered in small iterations. Progress measurement, risk management and visibility must be maintained until delivery

Have we come to this?

Comparison of step 2 to what is achieved at the end of step 5. Analysis of service delivery to targets.

How can we continue to make progress?

Follow the positive progress in progress. From there we go to step 1 again, and the CSI model will go this way. e cyclical, because we always continue to strive for improvement where we are.

From the above advantages of ITIL 4, we can have a clear difference that it has gained in IT service management with a forward-looking approach to changing IT technology currently and under development. So far we have seen that ITIL 4 has advantages that simplify the work of ITIL Practitioner as well as the organization. In addition, this ITIL 4 certification path is more streamlined for the ITIL practitioner journey, while ITIL V3 certificates remain valid.

ITIL 4 certifications

The above representation shows from Axelos shows modules involved from the Foundation to Master level depending on the target of practitioners. Thus, the practitioner can either start from the ITIL 4 foundation, or reach the ITIL expert, then pass the MP transition certification. The different milestones will be:

ITIL specialist

ITIL strategist

ITIL Leader

ITIL 4 doesn’t completely rewrite ITIL v3 as you go along, you will see that the basics are the same as things that have moved from the process delivery approach to value driven systems. . The ITIL 4 additions are about new emerging trends in software development and IT operations. It takes into account the new ways of working in DevOps, agile and lean as well. This not only benefits ITSM professionals, but everyone who provides and works for digital services.

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